Frequently Asked Questions
Everything you need to know about bringing RASM home.
What materials are used in RASM products?
We prioritize premium, sustainable materials including solid hardwoods, organic cotton, and hand-poured ceramics to ensure every piece is both beautiful and durable.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days. For larger furniture items, our white-glove delivery service will contact you within 10 business days to schedule a convenient drop-off time.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made furniture pieces are final sale.
Do you offer international shipping?
Currently, RASM ships to the contiguous United States, Canada, and select European countries. Shipping rates and delivery timelines vary by location.
How do I care for my RASM home goods?
Each product comes with a digital care guide. Generally, we recommend avoiding harsh chemicals and using a soft, damp cloth for dusting wood and ceramic surfaces.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.